Frequently Asked Questions / FAQ

MY ACCOUNT

  • How can I log in to My Account?

You can log in to My Account, Here.


  • How can I modify my name, email address or password?

You can modify my name, email or password Here.

  • How can I add or modify my delivery address?

You can add or modify your delivery address Here.


  • How can I modify my invoice data?

You can modify them Here.


  • How can I check my orders?

You can check your order list on you account, Here.


  • What must I do if I forget my login details?

- If you forgot your PASSWORD: for safety reasons, it is not possible to recover the old password but you can ask a new password.
-If you forgot your email address to log in to your account : for safety reasons, it is not possible to recover it, you have to proceed with a new registration.


  • How can I find the discount code and coupon list?

You can find the discount code and coupon list on your account, Here.


  • How can I access my wishlist?

You can find your wishlist on your account, Here.


  • How can I modify my preferences on the newsletter?

You can enable or disable our newsletters, by adding or removing the tick on the box "Sign up to our newsletter" on your account, Here.



ORDERS

  • Must I sign up necessarily to purchase?

No, you can purchase by using a Guest account. However, we recommend the registration to receive via mail all updates about your order. You can log in to My Account to follow the shipment, to control your purchases and to request assistance after sale, if it is necessary. So, SUBSCRIBE NOW!


  • How can I make a purchase?

It is very easy to make a purchase :
1 - Find the item by exploring the categories on our website;
2 - Choose the ideal item for you ;
3 - Open your basket and click on "Finish Order";
4 - Fill in with your details, select the delivery and payment modalities and confirm the purchase.
You will receive an email with all details of your order.
You can follow your delivery on My Account and you will receive all updates via mail or phone.


  • How can I know if my order has been added correctly?

Your new order appears immediately on your account in My order, where you find all details and information about your delivery. We recommend to check in your spam. If in your account you can't find your order and you haven't received an email, it is possible that the procedure hasn't been correctly finished.


  • All of items on website are available?

No, it may happen that some items are sold out or in the process of restocking or discontinued.
The availability of every item is always indicated in the item details and in the basket
There are different levels of availability :
- AVAILABLE: the idem can be ordered immediately and it will be arrive to you soon.
- LAST ITEM IN STOCK: we have a limited quantity of this item, you must order now to not run out.
- NOT AVAILABLE: the item is sold out now but we can notify to you when it will become available.


  • I have a question about an item, how can i do?

If you need more information about an item before to purchase, you can call or wite to our Customer Service, Here.


  • Can I delete my order?

You can delete your order until we don't ship it, by contacting our Customer Service, Click Here. If you have received the item yet, you can ask the return no later than 14 days from the date of receipt of the item, in your account My return.


  • If you are a company, a public administration or if you need a big quantity?

If you are a company, a public administration or if you need a big quantity, you can contact our customer service. Our commercial service will contact to you for an offer. You can find our contacts, Here.



SHIPMENT

  • How much does the shipment cost?

The cost changes according to the weight and the size of the item, you can discover the shipment cost by adding the item in the basket and by inserting all delivery details. There are different services about shipment like as insured shipment and the delivery by appointment (our "Basket" calculate automatically the amount of your order every time you add or delete an extra option). To have more information about shipment, you can visit this page.


  • You have lots of delivery methods, what is the most suitable for me?

To have more information about differences between different methods of delivery available and to find the most suitable method for you, Click here.


  • May I notify from the courier before the delivery?

Of course, the delivery by appointment is a service fee guaranteed by the courier, if you need this service, we recommend to select "Delivery by appointment - Notice by phone" before to finish the purchase procedure. 


  • Can I insure my delivery?

Of course, it is possible to insure your delivery at the moment of purchase. To have more information, we recommend to read the conditions on Insurance / Damages durinf the Transport.


  • When will my order be shipped?

Our website uses an automated system, you will receive all updates about the status of your order to your address email that you used at the moment of the purchase. When we will delivery your order to the courier, you will receive an update about the status of your order. You will track the delivery on the Order details on your account.


  • Can I verify the status of my delivery?

According to the courier, we will send to you your tracking number or you will receive via mail all updates about the status of your delivery directly by the courier. You will find tracking information on the Order Details on your account.


  • Can I modify my delivery address?

You can add or modify your delivery address on your account, Click Here.
If you have made a purchase yet and you want to change your delivery address, it si not possible if the payment has been done via PayPal. You can also contact our Customer Service by phone or email no later than 24 hours form the date of purchase. If you want all information about our Customer Service, Click Here.



PAYMENT AND INVOICE

  • Which methods of payment can I use?

You can pay bu Bank Transfer, Credit Card, PayPal. To have more information about methods of payment, Click Here.


  • Can I pay on delivery?

No, it is not possible to use this method of payment. To have more information about methods of payment, Click Here.


  • Can I request the invoice?

Of course, the invoice is generated automatically if you give all invoicing data at the moment of the registration. You can also fill out all the fields and choose to make the purchase with a private account or a company account.
- If you choose a company account, the invoice is generated automatically.
- If you use a private account and you want the invoice, you must request it at the moment the purchase or via email to fatturazione@dagimarket.com.
If you have made the purchase yet but you haven't give all invoicing data, you can contact our Customer Service and modify your details no later than 2 days from the date of the purchase.
We remind you that if you buy with a company account, you can't have the right of withdrawal and you have only 1 year of warranty.


  • Where can I download the invoice?

The invoice will be send to your address email no later than 3 days from the shipment. If you have made the pruchase yet but you haven't received your invoice, you can contact us via email to fatturazione@dagimarket.com.



RETURN, REFUND AND WARRANTY

  • Can I return my item?

Of course, you can request the return of your item no later than 14 days from the date of receipt of the product. You can click on My returns on your account.
The right of withdrawal is only for the private customer who doesn't buy with a TVA number. To have more information, you can read on this page Warranty & Right of Withdrawal.


  • My order is damaged, what must I do?

We recommend to control the conditions of the packaging and the items received at the moment of delivery. During the transport, the packaging can be damaged also if we pay attention when pack up your item.
If your item is damaged, you have to put on the rag of the courier the specific control reserve, by indicating all anomalies of the packaging (for example left side of the packaging is pierced or pressed, etc). You mustn't put general control reserve without specifying the anomaly. 
You could signal the problem to our Customer Service no later than 2 days from the receipt of the purchase. Our customer service will help to you to resolve your problem as soon as possible.


  • I received a wrong product. What must I do?

Don't worry. We recommend to contact our Customer Service no later than 2 days from the delivery. . Our customer service will help to you to resolve your problem as soon as possible.


  • The item doesn't work, what must I do?

Don't worry. We recommend to contact our Customer Service. Our customer service will help to you to resolve your problem as soon as possible.


  • How and when will I refund?

We will refund you on the credit card or PayPal account used for the purchase. For other methods of payment, we refund via bank transfer on the bank details communicated by the client. The refund time can change according to the method of payment. For refund on credit card, you have to wait from 5 to 10 working days according to bank transfer. We will refund when the item arrive to us and when we control it. To have more information, you can read this page  Warranty & Right of Withdrawal.


  • I deleted a purchase, how and when will I refund?

If you deleted a purchase that you paid, the refund will be done on the same credit card or PayPal account used for the purchase. For other methods of payment, we refund via bank transfer on the bank details communicated by the client. The refund time can change according to the method of payment. For refund on credit card, you have to wait from 5 to 10 working days according to bank transfer.


  • How long is the warranty?

All our products have Legal Warranty of 24 months for the private costumer (12 months of conventional warranty + 12 months for lacks of conformity according to Decree Law 24/2002) and 12 months for companies that buy with TVA number. To have more information, you can read this page  Warranty & Right of Withdrawal.


  • My item is broken: how can I know if it is under warranty?

To know if your item is under warranty, verify the date of purchase on your details order or check the date on your invoice.
- If you buy with a company account with TVA number, the legal warranty is of 1 year.
- If you buy with a private account, the legal warranty is of 2 years.
To have more information, you can read this page  Warranty & Right of Withdrawal.



Do you still need support?

You can contact our Customer Service by phone or by email. You can find all information about our Customer Service, Here.