ORDERS
The orders received before 12h00 will be processed the same day.
The orders received after 12h00, on Saturday, on Sunday or in a public holiday will be processed the first working day.
The order will be processed :
- within 24/48 hours, if the payment is made by credit card or PAYPAL.
- within 72 hours, if the payment is made by bank transfer and after that the mount will be credited to our bank account.
The transport costs are calculated at the moment of the creation of your order, before the payment, according to the weight and seize of the items.
SHIPMENT, DELIVERY
The shipment and delivery time are always indicated at the moment of the order. The item will be delivered outside the house, within 7 working days* from the date of confirmation of you order.
You can follow the status of your delivery thanks to tracking number, notified to the email address of your account.
At the moment of delivery, check the status of the item. If the item is damaged, you have to accept with received unchecked, by specifying anomalies found on the packaging. ( Read the terms of Transport Damages)
* the delivery time can change due to method of payment, delivery address, type of delivery, other services or external causes.
Insured shipping
If you choice an insured shipping, the item will be insured for the full value. This type of shipment is recommended for the shipment of expensive, voluminous or fragile items. (Read the terms of Insured shipping)
Delivery by appointment Destination Country
If you choose the delivery by appointment, you can agree the day and the hour of the delivery with the courier by phone. Pay attention because the courier doesn't contact you early but it will wait till it has the item. When it will have your item, it will contact you to establish the delivery date.
Destination Country
We ship to these following countries: Germany, France, Portugal, Spain, Slovenia, Switzerland, Austria, The Netherlands, Belgium, Andorra, Croatia, Romania, Bulgaria, Estonia, Denmark, Finland, Slovak Republic, Sweden, Turkey, Hungary, Lithuania, Latvia, Serbia.
*for the countries not cited, you can contact us to know the shipment cost.